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Frequently Asked Questions

FAQ

What is plan management?

Plan management is a way of managing the funding in your NDIS plan. As your plan manager, A-One Plan Managers handles the financial side of your NDIS plan — paying your providers, tracking your budget, and keeping your records — so you can focus on achieving your goals.

We are a registered NDIS plan management provider that helps participants manage the funds in their NDIS plans. We act as the financial intermediary between you, your providers, and the NDIS.

Plan management is funded separately by the NDIS at no cost to you. It does not come out of your other support budgets. The NDIS provides specific funding for plan management (a monthly fee plus a one-off setup fee) in addition to your support funding.

You can request plan management at your planning meeting or plan review. It is available to all NDIS participants regardless of how your plan is otherwise managed, and the NDIS will add the funding to your plan on request.

Contact us by phone, email, or through our website. We’ll guide you through a simple service agreement and gather the details we need to get started, usually within a few business days.

We typically need a copy of your NDIS plan, your contact details, and your preferred providers. We’ll let you know if anything else is required.

Once we have your signed service agreement and plan details, we can usually have you set up and ready to go within 2–3 business days.

Yes. Switching is straightforward — we’ll help coordinate the transition so there’s no disruption to your providers or payments.

Providers can send invoices directly to us, or you can forward them yourself by email. We’ll process and pay them on your behalf from your NDIS funding.

We aim to process and pay valid invoices within a few business days of receiving them, subject to available funding in your plan.

A valid invoice includes the provider’s name and ABN, your name and NDIS number, the service dates, a clear description of the support, the relevant support item, and the amount charged.

If we notice an issue — such as insufficient funds, an incorrect amount, or a service not covered by your plan — we’ll contact you before processing it.

We provide regular statements showing what’s been spent and what’s remaining in each support category. You can request an update at any time.

Depending on the tools available, we can provide regular reporting and respond to balance enquiries promptly so you always know where your plan stands.
We’ll alert you if a budget category is running low so you can plan ahead and, if needed, discuss options with your support coordinator or the NDIS.
Yes. One of the benefits of plan management is flexibility — you can use both NDIS-registered and non-registered providers, as long as the supports align with your plan and NDIS rules.

No. You remain in control of your plan and your choices. Our role is to manage the funds and payments according to your instructions and NDIS guidelines.